For customer service and technical support teams, it's essential to be able to react quickly to user requests and resolve their problems efficiently.
But faced with a steady stream of support tickets and customer feedback, it can be difficult to get an overview and identify recurring bottlenecks and possible levers for optimization.
This is where Design Data's data visualization solutions add real value.
By consolidating all your support data in a single platform, our BI experts provide you with intelligent dashboards, enabling you to be more responsive and efficient.
Identify recurring requests and bottlenecks
See at a glance the type of tickets (bugs, requests, incidents, etc.), their volume, resolution times and much more.
This will enable you to easily identify the most frequent problems and malfunctions, so you can tackle them as a priority.
Continuously improve your processes
With a consolidated view of your key indicators (SLA, reopening rate, customer satisfaction, etc.), you can easily detect critical stages and friction points in your support processes.
This will enable you to implement the appropriate corrective actions to make your operations more fluid.
Empower your users
By fine-tuning your analysis of the most common queries, you'll be able to enrich your knowledge bases and develop more relevant help resources.
Your users will gain greater autonomy in dealing with recurring problems.
Offer exceptional customer service with Design Data
Whether you're looking to optimize ticket management, reduce resolution times or improve overall satisfaction, Design Data dashboards are invaluable allies for your customer service and technical support teams.
Our BI experts will help you set up dashboards consolidating all your support data within a visual and interactive platform.
Visualize key indicators, identify sticking points and continuously improve your processes to boost customer satisfaction today!
Design Data Consulting, smart data analysis tools & consulting to simplify strategic decision-making.
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